Abstract:
This research work tried to criticize the unqualitative Inanagement system in Nigeria in order to replace it with a more efficient and effective system. Total Quality Management (TQM) is a new trend in management movement in most developed countries.
The objectives ofthe study are inter alia, as follows:
(i) To find out the quality management system employed by Projects Development Institute (PRODA), Enugu.
(ii) Find out if these: procedures really enhanced operational efficiency and effectiveness and result in quality products and services acceptable worldwide.
(iii) To find out the areas of weakness on the quality management system employed,
(iv) To introduce the unbeatable total quality management system to take care of the lapses contained in the traditional quality control system prac:ticed mostly in the country. In carrying out this study, the researcher employed a descriptive survey method. Relevant literatures were consulted to give the work a theoretic ally authentic background. The instrument employed for data collection was questionnaire method.
After the tests, below were the findings:
1. That TQM SYSll:lTI will enhance the operational efficiency and eftecliveness of any organization.
11. That TQM system will guarantee a commercial globalisation of the Nigerian market.
111. That TQM system. will bring about an improvement In the nation's balance oftrade and payment.
IV. That the degree of ignorance ofTQM system is on the high side in Nigeria.
v. That most Nigerian organisations still practice the out-dated traditional Quality Control Management irrespective of its defects in practice. Based on the findings, the researcher has been able to draw her conclusions, make recommendations worthy of great attention both by the organization and the government if Nigeria is to decamp from the third world bloc and move forward to the rank of a developed nation. The researcher also believes that this research work which represent a general survey of quality practice in Nigerian environment will really provoke enthusiastic scholars and professionals into a serious thought and indepth study of the subject matter and thus further recommend TQM for a panacea for national development.
